Terms of service

Terms of Service

Last Updated: [Insert Date]

These Terms of Service (“Terms”) apply to your use of The Vape Ground (“we”, “us”, “our”) and your purchase of products through our website [insert website address] (the “Website”).

By accessing our Website or placing an order with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or purchase our products.

1. About Us

The Vape Ground is an online retailer supplying vaping products and related accessories.

Business Name: The Vape Ground
Registered Address: [Insert Address]
Email Address: [Insert Email]
Company Registration Number (if applicable): [Insert Number]

2. Age Restrictions and Responsible Sales

We only sell vaping products to customers who are 18 years of age or over.

By placing an order with us, you confirm that:

  • You are aged 18 or older;

  • The information you provide is accurate and complete;

  • You are legally permitted to purchase vaping products in your location.

We operate age verification procedures where required. We reserve the right to refuse or cancel any order if we cannot verify that the customer meets the legal age requirement.

It is illegal to purchase vaping products on behalf of someone under the age of 18.

3. Products

We take reasonable steps to ensure that product descriptions, images, specifications, and prices displayed on our Website are accurate.

However:

  • Product packaging and designs may vary slightly from images shown;

  • Colours may appear differently depending on your device screen;

  • Product availability may change without notice.

All vaping products should be used responsibly and in accordance with manufacturer instructions.

4. Health and Safety Information

Vaping products containing nicotine are intended for use by adults only.

Nicotine is an addictive substance. Vaping products are not suitable for:

  • Persons under 18 years old;

  • Non-smokers;

  • Pregnant or breastfeeding individuals;

  • People who may be sensitive or allergic to ingredients contained within vaping products.

If you have concerns regarding vaping or nicotine use, seek advice from a qualified healthcare professional.

5. Orders

When you place an order through our Website:

  1. You submit a request to purchase products from us;

  2. We may carry out age verification and payment checks;

  3. We will send an order confirmation once your order has been accepted.

A contract between you and The Vape Ground is formed only when we confirm acceptance of your order.

We reserve the right to refuse or cancel an order where:

  • Age verification cannot be completed;

  • Products are unavailable;

  • Payment cannot be authorised;

  • We suspect fraud or misuse;

  • The order breaches applicable laws or regulations.

If we cancel an order after payment has been taken, you will receive a full refund.

6. Prices and Payment

All prices displayed on our Website include VAT where applicable.

Prices may change at any time, but changes will not affect orders that have already been accepted.

We accept payment methods displayed during checkout.

Payment must be received before products are dispatched.

7. Delivery

We deliver to locations available at checkout.

Delivery times are estimates only and may be affected by:

  • Courier delays;

  • Incorrect delivery information;

  • Circumstances outside our reasonable control.

You are responsible for providing accurate delivery details.

We cannot accept responsibility for delays caused by incorrect information supplied by you.

8. Returns and Consumer Rights

Your statutory rights under UK consumer law are not affected by these Terms.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with details of the issue.

Under the Consumer Contracts Regulations 2013, you may have the right to cancel certain online purchases within 14 days. However, exceptions may apply, including where products are:

  • Sealed goods that are unsuitable for return due to health protection or hygiene reasons once unsealed;

  • Products that have been opened, used, or cannot be resold.

Disposable vapes, opened e-liquids, opened coils, and other hygiene-related products may not be eligible for return once opened unless faulty.

Please contact us before returning any item.

9. Faulty Products

If a product is faulty, please contact us with:

  • Your order number;

  • Details of the fault;

  • Photographs or evidence where appropriate.

We will assess the issue and provide a suitable remedy in accordance with your legal rights.

10. Website Use

You agree not to:

  • Use our Website for unlawful purposes;

  • Attempt to gain unauthorised access to our systems;

  • Copy or reproduce Website content without permission;

  • Submit false information or fraudulent orders.

We reserve the right to restrict access to our Website where misuse occurs.

11. Intellectual Property

All content on this Website, including logos, branding, images, text, graphics, and designs, belongs to The Vape Ground or its licensors.

You may not copy, modify, distribute, or use our content without written permission.

12. Limitation of Liability

Nothing in these Terms limits or excludes our liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of your legal consumer rights.

We are not responsible for losses caused by:

  • Incorrect use of products;

  • Failure to follow manufacturer instructions;

  • Damage caused by misuse or modification of products;

  • Events outside our reasonable control.

13. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using our Website, you acknowledge that your information may be processed to fulfil orders, provide customer support, prevent fraud, and meet legal obligations.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms or your use of our Website will be subject to the jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices.

The latest version will always be available on our Website.

16. Contact Us

If you have any questions about these Terms, please contact:

The Vape Ground
Email: [Insert Email Address]
Address: [Insert Business Address]