Contact information

Contact Us

We’re Here to Help

At The Vape Ground, we pride ourselves on providing great products and excellent customer service. Whether you have a question about an order, need help choosing a product, or require support with an issue, our team is here to assist you.

Please get in touch using the details below and we’ll aim to respond as quickly as possible.

Get In Touch

The Vape Ground

📧 Email: [Insert Email Address]
📍 Address: [Insert Business Address]
📞 Phone: [Insert Phone Number]

Customer Support Hours:
[Insert Opening Hours]
Example: Monday – Friday, 9:00am – 5:00pm

Order Support

If you are contacting us about an order, please include:

  • Your order number;

  • The name used when placing the order;

  • The email address associated with your order;

  • Details of your enquiry.

This helps us resolve your query as quickly as possible.

Delivery Enquiries

For questions regarding:

  • Order tracking;

  • Delivery delays;

  • Missing parcels;

  • Incorrect delivery details;

please contact our customer support team with your order information.

Please note that delivery times are estimates and may be affected by courier delays or circumstances outside our control.

Product Support

If you need assistance with a product, please provide:

  • Product name;

  • Device/model details (if applicable);

  • Description of the issue;

  • Photos or videos where relevant.

Our team will do their best to help troubleshoot your enquiry.

Returns & Refunds

For information about returns, refunds, and faulty items, please review our Refund & Returns Policy before contacting us.

If you need further assistance, please contact our support team and we will be happy to help.

Responsible Vaping

The Vape Ground only supplies vaping products to customers aged 18 and over.

By contacting us or purchasing from our website, you confirm that you are legally permitted to purchase vaping products.

Vaping products containing nicotine are addictive and are intended for adult smokers and existing adult vapers only.

Contact Form

Please complete the form below and include as much detail as possible:

Name:
Email Address:
Order Number (if applicable):
Message:

We aim to respond to all enquiries within [insert response timeframe].

Thank you for choosing The Vape Ground.