Shipping Policy

Last Updated: [Insert Date]

At The Vape Ground, we aim to process and deliver your order as quickly and safely as possible. This Shipping Policy explains our delivery process, timeframes, costs, and important information regarding your order.

1. Order Processing

All orders placed through our Website are subject to:

• Payment approval;

• Age verification checks where required;

• Stock availability.

Orders are usually processed within [1–2] working days after payment has been received.

Orders placed after [insert cut-off time], on weekends, or on UK bank holidays will be processed on the next working day.

We reserve the right to delay or cancel dispatch where age verification cannot be completed or where additional security checks are required.

2. Age Verification

Because we sell vaping products, all customers must be 18 years of age or older.

We may carry out age verification checks before dispatch. If we are unable to confirm that you meet the legal age requirement, your order may be cancelled and refunded.

It is your responsibility to ensure that all information provided during checkout is accurate.

3. UK Delivery

We currently deliver to addresses within the United Kingdom.

Available delivery options and charges will be displayed at checkout.

Estimated delivery times:

Standard Delivery

• Estimated arrival: [2–5 working days]

• Cost: £[insert amount]

Express Delivery

• Estimated arrival: [1–2 working days]

• Cost: £[insert amount]

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside of our control, including courier delays, severe weather, strikes, or incorrect delivery information.

4. Dispatch Confirmation

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Please ensure that your email address and delivery details are correct when placing your order.

5. Tracking Your Order

If tracking is available for your chosen delivery method, you can monitor your parcel using the tracking information provided.

If you have not received your tracking information within [insert timeframe], please contact us at:

Email: [Insert Email Address]

6. Delivery Address

Customers are responsible for providing a correct and complete delivery address.

We cannot accept responsibility for:

• Orders delivered to an incorrect address provided by the customer;

• Delays caused by missing or inaccurate delivery information;

• Parcels returned due to failed delivery attempts where the customer did not respond to courier notifications.

If a parcel is returned to us, additional delivery charges may apply for re-dispatch.

7. Failed Delivery Attempts

If a courier attempts delivery and nobody is available, the courier may:

• Leave delivery instructions;

• Attempt redelivery;

• Deliver to a collection point.

Please follow the courier’s instructions to avoid delays.

8. Lost or Damaged Parcels

If your order arrives damaged, please contact us within [48 hours] of delivery with:

• Your order number;

• Photos of the damaged packaging and product;

• Details of the issue.

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the courier.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within [7 days] of receiving your delivery.

We will investigate and provide an appropriate resolution.

10. International Delivery

At this time, we [do/do not] offer international delivery.

Customers are responsible for checking whether vaping products are permitted in their country before ordering.

We cannot accept responsibility for orders delayed, rejected, or seized due to customs restrictions or local laws.

11. Contact Us

If you have any questions regarding your delivery, please contact:

The Vape Ground
Email: [Insert Email Address]
Website: [Insert Website Address]

We aim to respond to all customer enquiries as quickly as possible.